General Data Protection Regulation

The following documents details XStore's GDPR statement as it pertains to the storage, use and dissemination of client data

 

What information we collect about you

- Full Name

- Contact details including physical/postal addresses, email addresses and phone numbers

- All information relating to our interaction with clients on support/consulting issues including but not limited to:

  • device identifiers, IP addresses, firmware versions, operating system, time zone, language, MAC addresses, and other information about computing systems, applications, and networks
  • details about configurations and data stored on systems
  • network and internet connectivity details
  • access controls information
  • client staff information
  • information about activity on computing systems, applications, and networks
  • file and communications content and metadata;Antivirus and other malware statistics and files
  • system logs and traffic, including URLs

 

Why we collect it

- required in the general course of our duties to clients and as it relates support, consulting and design services

- to comply with law and protect rights, safety and property

- for other purposes requested or permitted by our customers or users, or as reasonably required to perform our business

 

How we store and use it

Client data is potentially stored in the following places:

- the eMailStor CloudStor storage system (internet facing) - encrypted storage and communications

- XStore primary desktop and laptop systems

- XStore shared network storage

 

The data provided by and about clients is used:

- providing maintenance and technical support

- to facilitate support, consulting and design services

- used in the financial process (invoice/quote/statement)

- to manage our relationships with customers, partners, suppliers, event attendees, and others

- to analyze, improve and create XStore/eMailStor Services and other business offerings

- to enforce the legal terms that govern our business and online properties

- to provide security and business continuity

- to comply with law and protect rights, safety and property

- for other purposes requested or permitted by our customers or users, or as reasonably required to perform our business.

 

With whom and when we share it

- we may share client data with vendors or distributors that the client uses in the course of troubleshooting/support/design

- we do not share client data with other clients

- to enforce the legal terms that govern the XStore/eMailStor Services

- to comply with law, and where we deem disclosure appropriate to protect rights, safety and property (for example, for national security or law enforcement)

- for other purposes requested or permitted by our customers or users, or as reasonably required to perform our business