Author: wp-xstore
-
Email Disclaimer
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify postmaster@xstore.co.za. Please note that any views or opinions presented in this email are solely those of the author and do…
-
Greylisting
Greylisting Help You came here probably after seeing a mail you’ve tried to send us, being rejected with a message like this: You have been temporarily greylisted, please try later – see http://www.xstore.co.za/index.php/business-documentation-mainmenu-52/111-greylisting for more info The mail server generating this error message is using a system called Greylisting to filter spam and viruses. It…
-
DNS Troubleshooting
1. First determine if the problem is connection or DNS related. ping <IP address> If you get a response, then the target is accessible 2. Check if the DNS resolves ping <hostname> Does ping resolve the IP address for the provided host? Yes, the DNS resolution is working.
-
Corporate Governance and Ethics
XStore believes in good governance and ethics in the operation of its business activities. These are the factors that we strive to effect in our business. 1. Lay solid foundations for management and oversight The Owner is responsible for: 2. Promote ethical and responsible decision-making The Owner ensures that the Company promotes ethical and responsible decision-making…
-
General Data Protection Regulation – GDPR
The following documents details XStore’s GDPR statement as it pertains to the storage, use and dissemination of client data What information we collect about you – Full Name – Contact details including physical/postal addresses, email addresses and phone numbers – All information relating to our interaction with clients on support/consulting issues including but not limited…
-
Promotion of access to information act – PAIA
Section 51 Manual for Private BodiesTHIS MANUAL HAS BEEN PREPARED IN TERMS OF SECTION 51 OF THE PROMOTION OF ACCESS TO INFORMATION ACT 2 / 2000 Section 51(1)(a) Name of Business XStore Type of business IT Consultancy offering storage, Linux and network security services. Contact Person Robby Pedrica Physical Address 137 Thomas Bowler Avenue Edgemead…
-
Protection of Personal Information Act – POPIA
1. Audit the processes used to collect, record, store, disseminate and destroy personal information Companies must ensure the integrity and safekeeping of personal information in their possession or under their control. They must take steps to prevent the information being lost or damaged, or unlawfully accessed. XStore makes use of encryption for both the transmission and storage of…
-
Terms & Conditions
General Terms and Conditions pertaining to XStore/eMailStor GNU/Linux Software Support Agreements, Hardware Support Agreements and standard services The General Terms and Conditions of XStore (“Vendor”) only apply to agreements between the Vendor and its customers ( Client(s) ). XStore Software Level Agreements ( “SLA” ) can be executed with various specifications in accordance with the…
-
Efficient Support Requests
Requesting support is sometimes tricky, especially in the heat of the moment when you have a critical issue. However, the more information you provide in your support request, the quicker it will be resolved. To coin a phrase ‘Help me to help you!’ Thanks Tom … – identify the problem accurately – Use existing resources…